Shipping Policy

SHIPPING DESTINATIONS:

We ship all over the world with our best deliverers. 

HOW MUCH DOES SHIPPING COST?

Shipping Cost Varies with the item purchased. Your options are listed in the checkout process. 


PROCESSING TIME

Once we receive your order, we process your item in 2-3 business days, this includes production time since many of the products are made to order.

Estimated Delivery Time
As soon the order is processed, we will be sending tracking information to the email used during the purchase. We offer a variety of items on our site and ship all over the world, and shipping usually takes 5-25 days, depending on where items are shipped. As you check out, it gives you options for shipping. And items are shipped 2-3 days after ordering (again, this depends on the item). 


If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@truelite.com

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order or missing parcel deliveries.) 

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.